Available courses

Sales Agent Training

At the end of this course, you will:

  • Identify and assess key risks in trucking operations and evaluate appropriate insurance coverages.  
  • Articulate insurance solutions with confidence, helping clients make informed coverage decisions.  
  • Overcome common objections and apply proven techniques to close deals successfully.  
  • Ensure compliance with DOT, FMCSA, and state-specific regulations to maintain operational safety and legal adherence.

Loss Control

Process for Loss Control

Fillings

Learn how to cancell an insurance policy here in Licona.

Southern Star Portal

Get to know our new portal!

8 x 8

8x8 How to use this communication tool

Introduction to Certs

How to issue different types of Certs to our clients.

Introduction to 24/7

Claims for Call Intake 24/7

Introduction to Endorsements

Introduction to Endorsements

iTow

Course for iTow

Introduction to Quotes

Introduction to Quotes

Aguila Dorada Call Center Course

Aguila Dorada - Call Center Course 

Aguila Dorada Agents Course

Introduction to Aguila Dorada

Conti-Go Tech

Introduction to the system Conti-go

Introduction to Claims

Introduction to Claims

Introduction to Coverages

Introduction to Coverages

Customer-centric Culture (Advanced)

This course will give you the tools so you can…

  • Foster customer service culture in the organization
  • Evaluate customer services processes and interactions
  • Train members in the organization with excellent customer service practices

Ethical Leadership (Advanced)

This course will give you the tools so you can…

  • Become an ethical leader to lead a team with an effective leadership style
  • Growth by using leadership and enhancing employees

Conflict Management as a Third-Party (Advanced)

This course will give you the tools so you can…

  • Solve a conflict as a third-party
  • Value what an ethical negotiation is

Coaching (Advanced)

This course will give you the tools so you can…

  • Apply the coaching process
  • Identify leader coaching traits
  • Foster resilience and adaptability as part of organizational culture

Business Communication (Advanced)

This course will give you the tools so you can…

  • Communicate effectively in business writing
  • Work towards decision-making, persuasion, and influence as a leader or mentor

Emotional Regulation (Advanced)

This course will give you the tools so you can…

  • Regulate your emotions
  • Build resilience 
  • Promote creative thinking

Customer Service Skills (Intermediate)

This course will give you the tools so you can…

  • Define the process of customer service within the organization
  • Determine what ethical behaviors should be involved in customer service

Contemporary Views of Leadership (Intermediate)

This course will give you the tools so you can…

  • Lead by example
  • Foster teamwork by using an effective leadership style

Conflict Resolution (Intermediate)

This course will give you the tools so you can…

  • Solve a conflict using negotiation techniques
  • Deal with difficult negotiators
  • Start developing emotional control in a negotiation

Delegating and Mentoring (Intermediate)

This course will give you the tools so you can...

  • Delegate tasks under supervision
  • Develop high-performance teams
  • Mentor your coworkers and teams
  • Foster a collaborative environment

Public Speaking (Intermediate)

This course will give you the tools so you can...

  • Give positive feedback
  • Improve communication by applying active listening

Self-awareness (Intermediate)

This course will give you the tools so you can...

Introduction to Customer Service (Basic)

This course will give you the tools so you can...

  • Apply communcation skills to customer service
  • Understand product and service knowledge to our insurance customers
  • Establish customer service standards
  • Know how to deal with difficult customers

Introduction to Leadership (Basic)

This course will give you the tools so you can...

  • Understand behavioral theories as a background to leadership development
  • Identify contingency theories to lead a team 
  • Apply the managerial grid to determine the best way to lead a team

Introduction to Negotiation and Conflict Management (Basic)

This course will give you the tools so you can...

  • Identify the basic concepts of negotiation
  • Prepare for a negotiation 
  • Manage conflict styles

Introduction to Team Building & Teamwork (Basic)

This course will give you the tools so you can...

  • Identify what is teamwork
  • Explain what are team dynamics

Introduction to Communication (Basic)

This course will give you the tools so you can...

  • Communicate effectively 
  • Identify what is active listening

Introduction to Self-management (Basic)

This course will give you the tools, so you can...

  • Set well-defined and realistic personal goals
  • Complete assignments on time
  • Demonstrate commitment to control stress

Foundations of Project Management (Basic)

At the end of this course, you will:

  • Define what a project is and differentiate it from operations.
  • Explain the project lifecycle and key constraints.
  • Create a simple WBS and Gantt chart.
  • Identify stakeholders and basic risks.
  • Compare Agile and Waterfall approaches.

Accidents

This course shows all the guidelines post-accident a driver has to know.

Accidentes

Al finalizar este curso, podrás:
Guiar con precisión a un chofer en caso de tener un accidente.